Refund policy
TumblersbyAnn Refund Policy
Thank you for supporting our small business! Because we specialize in custom, made-to-order items, we have specific guidelines regarding returns and refunds. Please read our policy below before making a purchase.
Personalized & Custom Items
- All sales are final on items that feature custom names, personal photos, or specific text choices.
- Because these pieces are uniquely crafted just for you, they cannot be resold or restocked.
- Please double-check all text spelling and photo quality before completing checkout. We print custom details exactly as they are submitted.
Ready-to-Ship & Standard Designs
- For non-personalized items (such as standard, ready-to-ship car coasters, decals, keychains, or ornaments), we offer a 7-day return window from the date your package is delivered.
- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
- Customers are responsible for covering return shipping costs.
Damaged, Defective, or Incorrect Items
- If your item arrives damaged during transit, features a structural manufacturing defect, or contains a printing error made on our end, we will fix it immediately!
- Please contact us at [Your Support Email] within 48 hours of delivery with your order number and a clear photo of the issue.
- We will gladly send out a replacement or issue a full refund for any confirmed errors or shipping damages.